Policies
Return Policy
- Merchandise must be returned within 15 days.
- Merchandise cannot be returned to a store location.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Please Note: Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
Refunds & Processing Time
If your package arrives at emilyskyfashion.com within the 15-day timeline specified above, your refund will be processed in the original form of payment within 10 business days.
You will be notified via email to the address listed on your account when this transaction has taken place.
Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Emilyskyfashions.com.
Please Note: Packages received at Emilyskyfashions.com after 15 days will NOT be authorized returns unless pre-authorized by customer service.
Tracking Returns
You can track your return status in your personal emilyskyfashions.com account
1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
2. Please send your return to: Emilyskyfashions.com
6401 Jericho turnpike
Commack, Ny 11725
3. Ship your package using a track able, insured shipping method. Emilyskyfashions.com cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
4. You will receive an email once your return has been processed. Please allow 10 business days from the time we receive your return for it to be processed.